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Valid for:

Online shop: http://www.coffe2go.eu

I.

Basic provisions

These General Terms and Conditions govern the rights and obligations of the Company:

Ján Košman - Warrior Company.

ID: 40662012

VAT NUMBER: 1049762252

VAT NUMBER: SK1049762252

with registered office at Račianska 88B, 831 02 Bratislava

registered in the trade register under number: 506 - 13973 kept in Martin                

Contact details: Ján Košman

Email: info@coffe2go.eu

Phone: +421 904 582 572

www.coffe2go.eu

(hereinafter referred to as „Seller“)

  • These terms and conditions regulate the mutual rights and obligations of the seller and a natural person who concludes a purchase contract outside his/her business activity as a consumer or within his/her business activity (hereinafter referred to as: „buyer“) through a web interface located on a website accessible at www.coffe2go.sk (hereinafter referred to as the „online shop“).
  • The provisions of the terms and conditions are an integral part of the purchase contract. Any deviating arrangement in the purchase contract shall prevail over the provisions of these terms and conditions.
  • These terms and conditions and the purchase contract are concluded in Slovak language.

II.

Information about goods and prices

  1. Information about the goods, including the price of the individual goods and their main characteristics are listed in the catalogue of the online store. The prices of the goods are inclusive of value added tax, all related charges and the cost of returning the goods if they cannot, by their nature, be returned by the usual postal method. The prices of the goods remain valid for the period of time they are displayed in the online shop. This provision does not preclude the negotiation of a contract of sale on individually agreed terms.
  2. All presentation of the goods placed in the catalogue of the online store is of an informative nature and the seller is not obliged to conclude a contract of sale with regard to these goods.
  3. Information on the costs associated with the packaging and delivery of goods is published in the online shop.
  4. Any discounts on the purchase price of the goods cannot be combined with each other, unless otherwise agreed between the Seller and the Buyer.

III.

Order and conclusion of the purchase contract

  1. Costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself. These costs do not differ from the basic rate.
  2. The buyer orders goods in the following ways:
  • via your customer account if you have previously registered with the online shop,
  • by filling in the order form without registration.
  • When placing an order, the buyer chooses the goods, the number of pieces of goods, the method of payment and delivery.
  • Before sending the order, the buyer is allowed to check and change the data he has entered in the order. The Buyer sends the order to the Seller by clicking on the send order with payment button. The data provided in the order is considered correct by the Seller. The validity of the order is subject to the completion of all mandatory data in the order form and the Buyer's confirmation that he has read these terms and conditions.
  • Upon receipt of the order, the system will confirm receipt of the order to the email address provided by the buyer when placing the order. This confirmation is automatic and is not considered to be the conclusion of a contract. The confirmation shall be accompanied by the Seller's current terms and conditions. The purchase contract is concluded only after the order has been confirmed by the Seller. The order confirmation notification is delivered to the buyer's email address.
  • In the event that any of the requirements specified in the order cannot be fulfilled, the Seller will send a modified offer to the Buyer's email address. The amended offer shall be deemed to be a new proposal of the purchase contract and the purchase contract shall be concluded in such case by the Buyer's confirmation of the acceptance of this offer to the Seller at his email address specified in these Terms and Conditions.
  • All orders accepted by the Seller are binding. The Buyer may cancel an order until the Buyer has received notification of the Seller's acceptance of the order. The Buyer may cancel an order by telephone to the Seller's telephone number or by electronic message to the Seller's email, both as set out in these Terms and Conditions.
  • In the event of an obvious technical error on the part of the Seller in the indication of the price of the goods in the online store or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer for this quite obviously erroneous price. The Seller shall inform the Buyer of the error without undue delay and shall send the Buyer an amended offer to the Buyer's email address. The amended offer shall be deemed to be a new proposal for a purchase contract and the purchase contract shall be concluded in such case by the confirmation of receipt by the Buyer to the Seller's email address.

IV.

Customer account

  1. Based on the buyer's registration made in the online shop, the buyer can access his customer account. From his/her customer account, the Buyer can order goods. The Buyer can also order goods without registration.
  2. When registering for a customer account and when ordering goods, the buyer is obliged to provide correct and truthful information. The buyer is obliged to update the information provided in the user account when making any changes to it. The data provided by the Buyer in the customer account and when ordering goods shall be deemed correct by the Seller.
  3. Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The Seller shall not be liable for any misuse of the customer account by third parties.
  4. The buyer is not entitled to allow third parties to use the customer account.
  5. The Seller may cancel the user account, especially in the case when the Buyer does not use his/her user account for a longer period of time, or in the case when the Buyer violates his/her obligations under the Purchase Agreement and these Terms and Conditions, or in the case of intentional non-acceptance of the order.
  6. The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of hardware and software equipment of third parties.

V.

Payment terms and delivery of goods

  1. The price of the goods and any costs associated with the delivery of the goods under the contract of sale may be paid by the buyer in the following ways:
  • by wire transfer to the Seller's bank account No.: SK42 1100 0000 0029 4920 2783, held with Tatra Bank.
  • card when you create an order.
  • Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the contractual amount. Unless expressly stated otherwise below, the purchase price shall also include the cost of delivery of the goods.
  • In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's bank account.
  • The Seller shall not require any deposit or other similar payment from the Buyer in advance. Payment of the purchase price before shipment of the goods is not a deposit.
  • According to the Act on Revenue Registration, the seller is obliged to issue a cash receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online, in case of a technical failure, then within 48 hours at the latest.
  • The goods are delivered to the buyer:
  • to the address specified by the buyer in the order
  • personal collection by telephone agreement in Bratislava. The condition is that the order is paid before shipping, either by bank transfer or by card payment in the last step of the order.
  • The choice of delivery method is made during the ordering process.
  • The cost of delivery of the goods depending on the method of shipment and receipt of the goods is specified in the Buyer's order and in the Seller's order confirmation. In the event that the method of delivery is agreed on the basis of a special request by the Buyer, the Buyer shall bear the risk and any additional costs associated with this method of delivery.
  • Deliveries of the ordered goods are made as soon as possible within the Seller's operational possibilities. Orders are usually processed within 5 working days, the courier will then deliver the parcel within 1-2 working days, the maximum delivery time is 14 days or can be extended by agreement with the buyer. In this case the seller will inform the buyer by e-mail or phone. If the Buyer is not satisfied with the notified extended delivery time, he has the option to cancel the order in accordance with point VI of these Terms and Conditions.
  • If the Seller is obliged under the contract of sale to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take delivery of the goods upon delivery. If, for reasons on the Buyer's side, it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.
  • Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in the event of any defects immediately notify the carrier. In the event of any damage to the packaging indicating unauthorised intrusion into the shipment, the Buyer may not accept the shipment from the carrier.
  • The Seller shall issue a tax document - invoice to the Buyer. The tax invoice can be attached to the goods delivered or electronically emailed on the day of shipment.
  • The buyer acquires the ownership right to the goods by paying the full purchase price for the goods, including delivery costs, but not before taking delivery of the goods. Liability for accidental loss, damage or destruction of the goods shall pass to the buyer at the time of acceptance of the goods or at the time when the buyer was obliged to accept the goods but failed to do so in breach of the contract of sale.

VI.

Withdrawal from the contract

  1. A buyer who has concluded a purchase contract outside his business activity as a consumer has the right to withdraw from the purchase contract without giving any reason.
  2. The withdrawal period is 14 days
  • from the date of receipt of the goods
  • from the date of acceptance of the last delivery of the goods, if the subject-matter of the contract is several types of goods or the delivery of several parts
  • from the date of acceptance of the first delivery of the goods, if the subject of the contract is a regular recurring delivery of goods.
  • The buyer may not, inter alia, withdraw from the contract of sale:
  • on the provision of services, if they have been performed with his prior express consent before the expiry of the withdrawal period and the seller has notified the buyer prior to the conclusion of the contract that in such case he has no right to withdraw from the contract and if the service has been fully provided,
  • the supply of goods or services, the price of which depends on fluctuations in the financial market independent of the seller's will and which may occur during the withdrawal period,
  • for the delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, which can be delivered only after the expiry of thirty days and the price of which depends on market fluctuations independent of the will of the seller,
  • for the delivery of goods which have been customised to the buyer's wishes, custom-made goods or goods intended specifically for one buyer,
  • on the delivery of perishable goods and goods which, by their nature, have been irretrievably mixed with other goods after delivery,
  • the delivery of goods in sealed packaging which are not suitable for return for health or hygiene reasons and whose protective packaging has been damaged after delivery,
  • on the supply of sound recordings, visual recordings, sound-visual recordings, books or computer software, if they are sold in protective packaging and the buyer has unpacked the packaging,
  • for the supply of newspapers, periodicals or magazines, except for sales under a subscription agreement and sales of books not supplied in protective packaging,
  • for the supply of electronic content otherwise than on a tangible medium, if the supply of the electronic content has been initiated with the express consent of the purchaser and the purchaser has declared that he has been duly informed that he loses the right of withdrawal by expressing such consent,
  • in other cases referred to in Section 7(6) of Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded away from the seller's premises, as amended.
  • In order to comply with the withdrawal period, the buyer must send the withdrawal declaration within the withdrawal period.
  • To withdraw from the contract of sale, the buyer can use the sample withdrawal form provided by the seller. The Buyer shall send the withdrawal from the Purchase Contract to the email or delivery address of the Seller specified in these Terms and Conditions. The Seller shall promptly acknowledge receipt of the form to the Buyer.
  • The buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of withdrawal from the contract. The Buyer shall bear the costs of returning the goods to the Seller, even if the goods cannot be returned due to their nature by the usual postal route.
  • If the Buyer withdraws from the Contract, the Seller shall immediately, but no later than 14 days after the withdrawal from the Contract, return to the Buyer all monies, including delivery costs, received from the Buyer in the same manner. The Seller shall only reimburse the Buyer in any other way if the Buyer agrees to this and if no further costs are incurred by the Seller.
  • If the Buyer has chosen a method of delivery other than the cheapest method of delivery offered by the Seller, the Seller shall reimburse the Buyer for the cost of delivery of the goods in the amount corresponding to the cheapest method of delivery offered.
  • If the buyer withdraws from the contract of sale, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods or proves that he has sent the goods to the seller.
  • The goods must not be damaged, used, must be in the original packaging and together with the goods the buyer must hand over all documents related to the goods (instruction manual, warranty card, proof of acquisition, etc.), which he received when buying them. The Buyer agrees and acknowledges that in this case the written form shall be understood to be the withdrawal document signed by the Buyer. Goods shall not be returned on delivery. Goods so sent shall not be accepted and returned.
  • The Seller shall be entitled to withdraw from the Purchase Contract due to the sale of stock, unavailability of the goods, or when the manufacturer, importer or supplier of the goods has discontinued the production or import of the goods. The Seller shall promptly inform the Buyer via the email address specified in the order and shall return all monies, including delivery costs, received from the Buyer under the contract in the same manner, or in the manner specified by the Buyer, within 15 days of the notice of cancellation of the contract of sale.

VII.

Warranty and service

  1. The Seller shall be liable to the Buyer that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer took delivery of the goods:
  • the goods have the characteristics which the parties have agreed and, in the absence of agreement, have the characteristics which the seller or the manufacturer has described or which the buyer has come to expect in view of the nature of the goods and on the basis of the seller's advertising,
  • the goods are fit for the purpose which the seller states for their use or for which goods of that kind are usually used,
  • the goods correspond to the quality or workmanship of the agreed sample or specimen, if the quality or workmanship has been determined according to the agreed sample or specimen,
  • the goods are in the appropriate quantity or weight, and
  • the goods comply with legal requirements.
  • If the defect manifests itself within six months from the receipt of the goods by the buyer, it shall be deemed that the goods were already defective upon receipt. The buyer shall be entitled to claim the rights of a defect that occurs in consumer goods within twenty-four months of receipt. This provision shall not apply to goods sold at a lower price because of a defect for which the lower price was agreed, to wear and tear of the goods caused by their normal use, to second-hand goods because of a defect corresponding to the degree of use or wear and tear which the goods had when taken over by the buyer, or if this is apparent from the nature of the goods.
  • In the event of a defect, the Buyer may submit a claim to the Seller and demand:
  • if it is a defect that can be rectified:
  • free of charge removal of defective goods,
  • exchange the goods for new goods,
  • if it is a defect that cannot be remedied:
  • a reasonable discount on the purchase price,
  • withdraw from the contract.
  • The buyer has the right to withdraw from the contract,
  • if the goods have a defect which cannot be remedied and which prevents the goods from being properly used as free from defect,
  • if the goods cannot be used properly due to the recurrence of the defect or defects after repair,
  • if he cannot use the goods properly due to a large number of defects.
  • The Seller is obliged to accept the complaint in any establishment where the acceptance of the complaint is possible, possibly also in the registered office or place of business. The consumer may also lodge a complaint with a person designated by the seller. If the consumer's complaint is handled by a person designated by the seller, the latter may only handle the complaint by handing over the repaired goods, otherwise the complaint shall be forwarded to the seller for handling. The Seller is obliged to issue the Buyer with a written confirmation of when the Buyer exercised the right, what is the content of the complaint and what method of handling the complaint the Buyer requires, as well as a confirmation of the date and method of handling the complaint, including confirmation of the repair and the duration of the repair, or a written justification of the rejection of the complaint.
  • If the consumer lodges a complaint, the seller or his authorised employee or designated person is obliged to inform the consumer of his rights arising from the defective performance. On the basis of the consumer's decision which of his rights arising from the defective performance he claims, the Seller or his authorised employee or designated person is obliged to determine the method of handling the complaint immediately, in complex cases no later than 30 days from the date of the complaint. . Once the method of handling the claim has been determined, the claim, including the removal of the defect, must be handled immediately, while in justified cases the claim may be handled later. However, the processing of the complaint, including the removal of the defect, may not take longer than 30 days from the date of the complaint. The expiry of this time limit shall be deemed to be a material breach of contract and the buyer shall have the right to withdraw from the contract of sale or have the right to exchange the goods for new goods. The moment when the Buyer's expression of intent (exercise of the right of defective performance) to the Seller is deemed to be the moment when the claim is made.
  • The Seller shall inform the Buyer in writing of the outcome of the complaint, no later than 30 days from the date of the complaint.
  • The right of defective performance does not belong to the buyer if the buyer knew before taking over the thing that the thing has a defect or if the buyer caused the defect himself.
  • In the event of a legitimate complaint, the buyer is entitled to compensation for reasonable costs incurred in connection with the claim. The Buyer may exercise this right with the Seller within one month after the expiry of the warranty period.
  • The buyer has the choice of the method of complaint and its handling if there are several options.
  • The rights and obligations of the contracting parties with regard to rights from defective performance are governed by Sections 499 to 510, 596 to 600 and 619 to 627 of Act No. 40/1964 Coll. of the Civil Code, as amended, and Act No. 250/2007 Coll., on Consumer Protection, as amended.

VIII.

Delivery

  1. The Parties may deliver all written correspondence to each other by electronic mail.
  2. The Buyer shall deliver correspondence to the Seller at the email address specified in these Terms and Conditions. The Seller shall deliver correspondence to the Buyer at the email address specified in the Buyer's customer account or order.

IX.

Out-of-court dispute resolution

  1. The consumer has the right to apply to the seller for redress if he is dissatisfied with the manner in which the seller has handled his complaint or if he believes that the seller has violated his rights. The consumer has the right to file a petition for alternative (out-of-court) dispute resolution with an alternative dispute resolution body if the seller has responded to the request under the preceding sentence in a negative manner or has not responded to it within 30 days from the date of its dispatch. This shall be without prejudice to the consumer's right to apply to the courts.
  2. The Slovak Trade Inspection Authority, with its registered office at Prievozská 32, 827 99 Bratislava, ID No.: 17 331 927, which can be contacted for the above purpose at the address of the Slovak Trade Inspection Authority, Central Inspectorate, Department of International Relations and Alternative Dispute Resolution, Prievozská 32, 827 99 Bratislava 27, or electronically at the following address ars@soi.sk or @soi.sk. Internet address: https://www.soi.sk/. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer from the purchase contract.
  3. European Consumer Centre Slovakia, with registered office at Mlynské nivy 44/a, 827 15 Bratislava, internet address: http://esc-sr.sk/ is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (the Online Dispute Resolution Regulation).
  4. The Seller is entitled to sell goods on the basis of a trade licence. Trade control is carried out within the scope of its competence by the competent District Office of the Department of Trade Enterprise. The Slovak Trade Inspection Authority supervises compliance with Act No 250/2007 Coll. on consumer protection, as amended .

X.

Final provisions

  1. The Seller reserves the right to change the price. The Seller shall contact the Buyer when the price is changed. The Buyer has the right to cancel the order at such adjusted prices.
  2. The Buyer declares that he/she has read these General Terms and Conditions before completing or notifying the order and that he/she agrees to them.
  3. Notwithstanding any other provision of the Contract, the Seller shall not be liable to the Buyer for any loss of profit, loss of opportunity or any other indirect or consequential loss due to negligence, breach of contract or otherwise.
  4. These General Terms and Conditions have been formulated and established in good faith, in order to comply with the legal conditions and to regulate fair business relations between the Seller and the Buyer. In the event that any provisions of these terms and conditions are found by the competent authorities of the Slovak Republic to be invalid or unenforceable, in whole or in part, the validity and enforceability of the remaining provisions and the remaining parts of the relevant provision shall remain unaffected thereby.
  5. The rights of the buyer (consumer) in relation to the seller arising from the Consumer Protection Act No. 634/1992 Coll., as amended, and the Act on Consumer Protection in Door-to-Door Sales and Mail Order Sales No. 108/2000 Coll., as amended, remain unaffected by these terms and conditions.
  6. Legal relations and conditions not expressly regulated herein as well as any disputes arising from the non-fulfilment of these conditions shall be governed by the relevant provisions of the Commercial Code or the Civil Code.
  7. The Seller and the Buyer agree that they fully accept distance communication - telephone, fax (including handwritten orders), electronic form of communication, in particular via electronic mail and internet as valid and binding for both parties.
  8. All personal data provided by the buyer within the order of goods or registration through the online store www.coffe2go.sk are collected, processed and stored in accordance with Act No. 122/2013 Coll. on the protection of personal data.
  9. By sending the order, or concluding the purchase contract, the buyer gives in accordance with the Act. 122/2013 Coll. Consent to the Seller to process, collect and store his personal data for the purpose of concluding the purchase contract, order processing and related communication with the Buyer.
  10. The buyer has the right to access his personal data, the right to rectification, including other legal rights to this data.
  11. The Seller does not provide, disclose or make available the personal data of the Buyers to any other person, with the exception of: companies providing transport of goods, to which the personal data of the Buyers are transferred to the minimum extent necessary for the purpose of delivery of the goods.
  12. Consent to the processing of personal data and the sending of commercial information is granted for an indefinite period of time and may be revoked at any time free of charge by express and specific expression in writing addressed to the Seller, by post, telephone or electronically to the following e-mail address info@coffe2go.sk. Withdrawal of consent to the processing of personal data will also result in cancellation of registration.
  13. The Buyer has the right to apply to the Seller for redress if he is not satisfied with the way in which the Seller has handled his complaint or if he believes that the Seller has violated his rights.
  14. If the Seller responds to the Buyer's request in a negative manner or does not respond at all within 30 days from the date of its dispatch, the Buyer shall have the right to file a petition for the initiation of alternative dispute resolution (hereinafter referred to as „ADR“).
  15. Only disputes arising from the contract between the seller and the buyer (consumer) and disputes related to this contract may be resolved by ADR, with the exception of disputes pursuant to Section 1(4) of Act No. 391/2015 Coll. and disputes whose value does not exceed EUR 20. The application for the initiation of ADR shall be submitted to the ADR entity pursuant to Section 3 of the aforementioned Act, using the designated platform or the form, the model of which is attached as Annex 1 to the aforementioned Act.
  16. The ADR entity may require the buyer to pay a fee for the initiation of ADR, but not more than EUR 5 including VAT. If several ADR entities are competent, the buyer has the right to choose to which of them to submit the proposal. In addition to ADR, the consumer has the right to apply to a general or arbitration court with jurisdiction in the matter and place of jurisdiction. The ADR platform is available on the following website: https://ec.europa.eu/info/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/alternative-dispute-resolution-consumers_sk 

These terms and conditions come into force on 01.01.2025